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Crowdsourcing Customers: Using Social Validation to Acquire and Delight More Customers

crowdsourcing customers: using social validation to acquire and delight more customers

Published By: Research Desk Released: Feb 09, 2021

Gaining the attention and earning the trust of audiences has always been rocky for marketers, but nowadays, it’s a massive uphill battle. In our ebook, Crowdsourcing Customers: Using Social Validation…

Building Next-Level Customer Engagement With Messaging & Chat

building next-level customer engagement with messaging & chat

Published By: Research Desk Released: Feb 09, 2021

With the demands on contact centers are higher than ever, companies are acutely aware of the value of high-quality, efficient customer service — and the pitfalls of working with outdated…

Unify social media: How to break down silos between paid and organic

unify social media: how to break down silos between paid and organic

Published By: Research Desk Released: Feb 09, 2021

Learn about the benefits of aligning teams, goals, and content across paid and organic social media efforts to drive better results for your business. The importance of unifying paid and…

The Social Marketer’s Guide to a Difficult Economy

the social marketer’s guide to a difficult economy

Published By: Research Desk Released: Feb 09, 2021

When people buy less, businesses shrink their budgets. For a social media marketer, this means less time and money to spend on content creation, paid advertising, engagement, and more. You…

The Digital Channels Guide

the digital channels guide

Published By: Research Desk Released: Feb 09, 2021

The top 10 digital channels and how to use them Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing…

Smart Social Report

smart social report

Published By: Research Desk Released: Feb 09, 2021

Last year, we brought back the Smart Social Series to discover how events like COVID-19, #BlackLivesMatter protests, and a global recession impacted the social media landscape. Now, we're back with…

Resilient. Agile. Competitive. Supply chain transformation for lasting innovation

resilient. agile. competitive. supply chain transformation for lasting innovation

Published By: Research Desk Released: Oct 08, 2020

This eBook explores the results from an IDC research study about current and future pressures on supply chain planning and how modern digital technologies are driving supply chain transformation initiatives.…

How to Level Up Your Community Engagement at Every Stage

how to level up your community engagement at every stage

Published By: Research Desk Released: Aug 19, 2020

Do you have a strategy for driving user engagement within an online community? Engagement is a broad term; it can mean anything from simply clicking within the community to achieving…

Crowdsourcing Customers

crowdsourcing customers

Published By: Research Desk Released: Aug 19, 2020

How can a modern marketer harness the power of peer social validation? The first step is to set up a branded presence in all the arenas where validation happens today:…

The case for an online community

the case for an online community

Published By: Research Desk Released: Jul 19, 2020

Online communities are doing more than ever these days and organizations are increasingly recognizing that strategic value, with 88% of companies indicating that a community is critical to their mission.…

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