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Six reasons why customers hate your live chat: And how to fix it

six reasons why customers hate your live chat: and how to fix it

Published By: Research Desk Released: Jul 19, 2020

Consumers want to chat with brands just like they do with friends and family — when and where it is most convenient for them — whether that means real-time communication…

The digital channels guide

the digital channels guide

Published By: Research Desk Released: Jul 19, 2020

Contact centers are seeing an influx of calls, and with recent labor shortages and other business disruptions, brands are facing serious capacity issues. Digital channels are release valves that can…

Manage your data not just your storage

manage your data not just your storage

Published By: Research Desk Released: Mar 06, 2020

Most organizations are keeping an everincreasing amount of data, yet only a small amount of that data is live or ‘hot’. Some of the rest is occasionally accessed, but the…

Analytics driven storage management

analytics driven storage management

Published By: Research Desk Released: Mar 06, 2020

Traditional storage management was about predicting needs, then implementing, optimizing and administering hardware to meet performance, service level and data protection requirements. As part of this, the mantra was often…

Block-level Tiering vs File-level Tiering

block-level tiering vs file-level tiering

Published By: Research Desk Released: Feb 10, 2020

Block-Level Tiering is a Storage-Centric Solution Block-level tiering was first introduced as a technique within a storage array to make the storage box more efficient by leveraging a mix of…

The Three Pillars of Komprise

the three pillars of komprise

Published By: Research Desk Released: Feb 10, 2020

The three pillars that distinguish Komprise and make it a category leader in the data management space are: Data Growth Analytics — Quickly provides insights and analytics into data across…

Employees at The Frontline in The Battle Against Ransomware

employees at the frontline in the battle against ransomware

Published By: Research Desk Released: Nov 07, 2019

The recent escalating ransomware attacks have shown that no organization is safe and the effects of those attacks can be devastating. By many reports, ransomware has been already responsible for…

Forrester Total Economic Impact Study

forrester total economic impact study

Published By: Research Desk Released: Nov 07, 2019

Value of KnowBe4 Goes Beyond ROI KnowBe4 recently commissioned Forrester to conduct a Total Economic Impact™ (TEI) study, examining the potential Return on Investment (ROI) enterprises might realize by implementing…

How To Transform Employee Worst Practices Into Enterprise Best Practices

how to transform employee worst practices into enterprise best practices

Published By: Research Desk Released: Nov 07, 2019

Despite all the funds you may have spent on state-of-the-art security software, the bad guys are just one gullible user click away from staging an all-out invasion. Such incidents are…

Ransomware Hostage Rescue Manual

ransomware hostage rescue manual

Published By: Research Desk Released: Nov 07, 2019

This manual is packed with actionable info that you need to prevent infections, and what to do when you are hit with ransomware. You will also receive a Ransomware Attack…

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