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ai in cx: three steps to use ai to foster a customer- centric, competitive organization
Customer experience (CX) trumps everything in the contact center. It’s the number one priority driving service and other activities. Yet, findings from Aberdeen’s Contact Center Executive’s Agenda 2021 survey shows…
proactive strategies for using ai to manage consumer complaints
Artificial Intelligence (AI) and analytics technology can efficiently automate complaint identification and classification and operationalize the remediation process, demonstrating compliance to regulators. It does this by using models that have…