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Optimize Customer Experience Metrics With 12 AI-Enabled Use Cases

optimize customer experience metrics with 12 ai-enabled use cases

Published By: Research Desk Released: May 10, 2019

Injecting artificial intelligence (AI) into your business processes can transform the customer experience (CX) by helping you predict customer behaviors with richer context and deeper insight. When optimizing CX with…

A Business Guide To Modern Predictive Analytics

a business guide to modern predictive analytics

Published By: Research Desk Released: May 10, 2019

Modern predictive analytics is about using machine-generated predictions with human insight to drive the business forward. In business, foresight is everything. If you can predict what will happen next, you…

The Definitive Guide to Micro-Segmentation

the definitive guide to micro-segmentation

Published By: Research Desk Released: Feb 06, 2019

The explosive growth of IP networking has let a genie out of the bottle. The more an organization or a nation is connected to the Internet, the more vulnerable it…

Best Practice Guide: How to Secure Your Crown Jewel Applications

best practice guide: how to secure your crown jewel applications

Published By: Research Desk Released: Feb 06, 2019

This guide outlines why and how large enterprises are using application dependency mapping and micro-segmentation in association with the NIST Framework to secure crown jewel applications. Identify Crown Jewel…

Application Dependency Mapping

application dependency mapping

Published By: Research Desk Released: Feb 06, 2019

Application context includes visibility into application components and relationships between those components within your data center and cloud environments. This is required to help you plan and implement your security…

The ROI of Transforming Social Customer Care with Private Messaging

the roi of transforming social customer care with private messaging

Published By: Research Desk Released: Feb 06, 2019

Do you still make customers write emails when they have issues? Or navigate phone menus to speak with an agent? If so, you’re not keeping up with consumer expectations. Customers today expect…

Top 4 Data Management Goals of IT Leaders

top 4 data management goals of it leaders

Published By: Research Desk Released: Jan 19, 2019

Compare your unstructured data management strategy to the priorities, challenges, and goals of over 200 IT leaders, and gain insights into how they are getting ahead of their unstructured data…

Evolve from Data Protection to Unstructured Data Management

evolve from data protection to unstructured data management

Published By: Research Desk Released: Jan 14, 2019

Learn why legacy backup isn't the foundation for modern unstructured data management, and 3 best practices for evolving your unstructured data management strategy.

Simplify IT Support Management with IBM Technology Support Services.

simplify it support management with ibm technology support services.

Published By: Research Desk Released: Jan 10, 2019

Reduce complexity, decrease costs and ensure availability with expert single source support for your multivendor IT environment.

IBM Cyber Incident Recovery technical brief

ibm cyber incident recovery technical brief

Published By: Research Desk Released: Jan 10, 2019

Cyberattacks continue to plague organizations of all sizes. While IT security teams are getting better at preventing cyberattacks from happening, attacks remain a matter of “when” one will occur (if…

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