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2021 Data Maturity Model

2021 data maturity model

Published By: Research Desk Released: Jan 18, 2021

2020 brought a lot of change to the data space. Many companies accelerated their use of data and evolved their data maturity as they were forced to create new baselines,…

Digital Trust & Safety Index: Content Abuse and the Fraud Economy

digital trust & safety index: content abuse and the fraud economy

Published By: Research Desk Released: Jan 15, 2021

Content abuse is sometimes thought to be less damaging than account takeover and payment fraud—but in reality, it’s a significant problem that can lead to brand abandonment, data breaches, and…

Digital Trust & Safety Index: Account Takeover Fraud and the Growing Burden on Business

digital trust & safety index: account takeover fraud and the growing burden on busine...

Published By: Research Desk Released: Jan 15, 2021

Account takeover fraud has consequences for all aspects of business, from profits and productivity to customer loyalty and growth. Our latest research shows that ATO is the typical fraudster’s weapon…

Digital Trust & Safety Index: A Rapidly-Changing Fraud Landscape

digital trust & safety index: a rapidly-changing fraud landscape

Published By: Research Desk Released: Jan 15, 2021

Fraud doesn't stand still. With fraudsters constantly changing their tactics to throw Trust and Safety professionals off their scent, it's critical that fraud management teams remain in-the-know on the latest…

AN INFLECTION POINT FOR THE DATA-DRIVEN ENTERPRISE

an inflection point for the data-driven enterprise

Published By: Research Desk Released: Jan 11, 2021

KEY FINDINGS FROM A BRAND NEW SURVEY BY HARVARD BUSINESS REVIEW ANALYTIC SERVICES GET THE SURVEY From financial services to healthcare, manufacturing, retail / CPG and technology, find out why…

Six Things You Need to Know about Machine Learning to Be Successful

six things you need to know about machine learning to be successful

Published By: Research Desk Released: Jan 11, 2021

Today, the vast majority of organizations realize they need to digitally transform to compete. Many organizations want to accelerate this change, and data science tools such as machine learning are…

Six Considerations for Utilizing Cloud Data Platforms

six considerations for utilizing cloud data platforms

Published By: Research Desk Released: Jan 11, 2021

Organizations today collect terabytes or even petabytes of diverse data from both internal and external sources. Much of it is produced in the cloud. One approach gaining popularity for modern…

Proactively address issues to create superior customer experiences

proactively address issues to create superior customer experiences

Published By: Research Desk Released: Jan 08, 2021

Proactive customer service reduces contact center volumes and results in a better customer experience. Instead of learning about problems from your customers, you can get ahead of issues. See how…

Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management

forrester study: the total economic impact of servicenow customer service management

Published By: Research Desk Released: Jan 08, 2021

This Forrester Total Economic Impact™ (TEI) study is based on interviews with ServiceNow CSM customers. Operational improvements include: Improved first contact resolution by up to 20% Reduced cases initiated over…

CCW Market Study – Future of the Contact Center: A Forecast

ccw market study – future of the contact center: a forecast

Published By: Research Desk Released: Jan 08, 2021

See how leaders are changing the contact center, both strategically and tactically, following the events of 2020. This report uncovers the specific challenges companies face as they transform remote work,…

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